RESERVATION AND CANCELLATION POLICIES
Our staff and crew at SS Corsair will strive to give you the best possible service and at the same time make every effort to ensure your trip is both enjoyable and successful.
RESERVATION BY CUSTOMER
Before making any reservation, please contact our customer care representative by phone or email to be sure of availability of our services. SS Corsair reserves the right to make changes as is necessary to ensure that all of our customers are able to participate in the trip on the day of their scheduled reservation. SS Corsair will only guarantee boat or ship exclusivity on exclusive charters.
SS Corsair requests that all trips are confirmed with a 50% deposit at the time of the reservation, no exceptions.
The 50% deposit is non-refundable.
The remaining balance is due in full at the time of check-in. All payments can be made via Bank Transfer, PAYPAL or cash. Payments by check must be received within 10 days of making the reservation.
For overnight charters, 50% deposit is required upon booking and the whole amount no later than 30 days before the charter.
OUR CANCELLATION POLICY
1. CANCELLATION BY YOU
If you need to cancel a booking, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your booking and your payment has been processed. Once we have accepted payment for a booking, cancellation of the booking is within our sole discretion.
The following policy guides our cancellation policy by customer:
Failures to pay your reservation in full, failure to check in at least 30 minutes prior to your departure, and the non-participation in a reserved activity are conditions which are considered a cancellation by you, the client, and will receive no refund.
Being late and missing the departure of the boat or ship you are scheduled to be on will be considered a non-participation of a reserved activity and will not be refunded.
If you cancel your reservation; that cancellation must received, in writing, no later than 30 days prior to your scheduled charter in order to receive a full refund of your deposit less a $100 processing fee.
Once you have been scheduled for the cruise, we no longer take reservations for this date and time therefore last minute cancellation or “no show ups” or shortening the trip and requesting the refund are not acceptable. In case of any last minute cancellations and “no show up” the full amount will be charged
Cancellation within 48 hours are not acceptable (full amount fortified) unless we are able to rebook the date for the same charter duration. No credits or refunds will be issued unless we are able to book another charter for the same time and duration. Only then the refund would be issued minus processing fees ($100). If we are unable to book the day due to your cancellation and you do not want/cannot reschedule the cancellation fee of $250 (crew fees /boat) would apply to refunded amount.
FORCE MAJEURE – We will not offer refunds for overnight charters cancelled or shortened due to adverse weather, acts of God, national or international disasters, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or events not within the reasonable control of Captain, Owner and crew. Cancellations received less than 30 days prior to your charter date are subject to forfeiture of all paid fees, except for extremely in climate weather or for some reason the ship cannot do the charter. We strongly suggest that you obtain travel insurance for your vacation, especially during hurricane season.
More in Charter Agreement (accepted upon booking of any overnight charter).
2. CANCELLATION BY US
Although we rarely cancel trips, we do reserve the right to cancel a trip for any reason whatsoever, including adverse weather, mechanical failures, or circumstances which make the operation of the trip unadvisable. If we cancel a trip as aforementioned; we will refund all payments in full which were made to SS Corsair. Cancellations due to weather or mechanical failures which occur during a trip will be prorated and the appropriate amount will be refunded. All other expenditures associated with package trips, including and not limited to meals, lodging, sightseeing tours, and other associated expenditures are non-refundable. This will be the limit of our responsibility. SS Corsair will not be held responsible for any expenses incurred to you in preparing for your trip, including non-refundable airline tickets, hotel reservations, car rentals, or any and all related trip expenditures
CONDITION FOR CANCELLATION BY US
BAD WEATHER – We can’t accept cancellations showing up at the embarkation time due to heavy rain, lack of visibility or winds in excess of 25 knots – no earlier than 1 hour before embarkation time. (WHY? – as weather in the Caribbean changes constantly, and although rain fall was predicted in the morning forecast, in most of the cases – the weather turns out to be just beautiful in the afternoon despite terrible morning predictions. The weather forecast on internet usually is more scary than it turns out to be.). No deposits will be refunded. In this case Charter will be rescheduled at both parties convenience. Afternoon scattered / isolated showers are normal in the area – they are easily avoidable while sailing in the bay. Scattered / isolated showers do not count to cancelling the charter; if it occurs at embarkation time – the charter would be postponed later in the day (it usually ends within 15 Minutes). Even after full payment has been received, we reserve the right to cancel a reservation just by e-mail or phone notification. Just in this case your deposit will be refunded. We will not accept any claims or losses, damages, expenses or liabilities for cancellations.
FRAUD NOTIFICATION – We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for this reservation. The act of booking any of our boats means the customer accepts this Cancellation Policy and agrees to pay the amounts agreed.
FORCE MAJEURE – We will not offer refunds for charters cancelled or no-shows or shortened due to adverse weather, acts of God, national or international disasters, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or events not within the reasonable control of Captain, Owner and crew. Due to adverse weather (general rain only – not scattered/isolated showers) – we can suggest the charter being rescheduled/postponed upon availability. If you do not want to reschedule the charter and want your money back – half deposit is non refundable but acts as credit for your future booking. If you paid full amount – the balance can be refunded minus processing fees of min. 5% of the refund, the other half acts as a credit for your future booking.
MISCELLANEOUS BOOKING / REFUND POLICY
Reservations for Charters with CATERING require additionally FULL AMOUNT for FOOD and if charter is cancelled and the requested provisions had been already purchased (usually within 48 hrs), the cost of food is non refundable. Also requests for a pick-up in different locations that require additional landing fee – full amount for a landing fee is required no later than 1 day before the charter or upon reservation. The remaining balance is due at boarding.